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We visited Penerley Lodge to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit.Report -
We carried out a virtual Enter & View visit to the Swallows Care Home in January 2021. During our visit, we spoke with staff and family members about what life has been like in the care home for residents during the COVID-19 pandemic. Find out what they said by downloading our full report.Report -
We visited Fieldside care home to talk to staff and residents about the care on offer at the home. This report details our findings and recommendations for improvements.Report -
Last year, Beechcroft Care Home received a "requires improvement" rating by the Care Quality Commission. The care home was also flagged up by the Lewisham Safeguarding Adults Board. Therefore, we decided to carry out an Enter and View there to gather the views of the residents and staff members.Report -
During the last year, we carried out Food for Thought - a project wanting to find out how much young people in Lewisham understood about healthy eating. Residents had told us that they felt this was a major issue for us to look into. The borough has a high proportion of children identified at risk of obesity.Report -
We visited Brymore House to talk to residents and staff about the care they received. This report contains our findings and recommendations we put to the service after our visit.Report -
Across Lewisham, there is a growing demand for residential and nursing provision for older people, as well as ‘considerate unmet need’ around carers’ provision in the borough. In light of this we embarked on a project across the London Borough of Lewisham looking into the social care needs and experiences of the population.Report -
We carried out a visit looking at the care and support provided at 55 Broadfield Road, Catford by Waterfield Supported Homes. The service provides personal care, support and accommodation for five people with mental health needs. We spoke with residents, family members and staff about their experience of the residential care home.Report -
We visited Manley Court to talk to staff and residents about the care and service they offer. This report contains our findings and recommendations we put to the service after our visit.Report -
We visited Penerley Lodge care home to talk to staff and residents about the care and service they offer. This report contains our findings and recommendations put to the service after our visit.Report -
We visited Welcome Care home and spoke to staff and residents about the care and service they provide. This report contains our findings and recommendations put to the service after our visit.Report -
We explored young people's attitudes and experiences toward sexual health and healthy relationships, in the hope that it would raise awareness around the services that are available, the laws around healthy teenage relationships.Report -
Healthwatch Lewisham visited residential homes with supported care and day centres for people with learning disabilities to assess if service users were being treated with dignity and respect, if they felt listened to and understood by their service providers and to see if services were person centred.Report -
This report presents the findings of a review of service user feedback about the district nursing system in Lewisham. The purpose of the report is to assess the data collected about patients’ and carers’ experiences of the district nursing system.Report -
HWL Patient Experience Report Q3 summarising patient experience gathered that quarter.Report -
Healthwatch Lewisham Annual Report 2021-2022Report -
Healthwatch Lewisham is proud to be presenting the Quarter 1 Report from 2022-2023. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.Report -
Patient Experience report Q2 2022/23 summarises residents' feedback on health and social care services.Report -
Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in January 2023 to M Power Care Home in Catford. During our visit, we spoke with staff, family, and service users about their experiences.
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Healthwatch Lewisham Annual Report 2022-2023.Report -
In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.Report -
We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.Report -
In our first annual report, we talk about the privilege and challenge it has been to kickstart Healthwatch Lewisham and what we've achieved thus far.Report -
In the 2014 - 2015 report, we share our work to understand people's experiences and improve key areas of focus based on feedback from community members.Report -
In our 2015 - 2016 annual report, we celebrate our growth on social media, the work of our volunteers, and our outreach at events across Lewisham.Report -
In this report, we talk about the impact of our new Lewisham NHS Independent Advocacy Service and introduce our new digital Feedback Centre, coming 1 April 2017.Report -
This year we started our #30DaysofHealthwatch campaign and heard from 74 percent more people than last year.Report -
This year saw us tackle issues such as men and young people's mental health, complaints information and access to services.Report -
Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.Report -
The impact of COVID-19 and subsequent changes to health and care services means that representing the voice of local people is more important than ever.Report -
During the third COVID-19 lockdown, we heard from 1,141 people about their experiences with health and social care. Find out what they told us about local GPs, hospital, dentists and vaccination hubs by downloading our full report.Report -
During October to December 2020, we heard from 910 patients, carers, and relatives regarding their experiences with local health and social care services. This report outlines the key themes, findings and recommendations that emerged from our conversations.Report -
We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.Report -
We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.Report -
Our latest intelligence report highlights the experiences of Lewisham residents between February and July. Find out about the views of older residents, young adults living with cancer from BME communities and much much more.Report -
Our report breaks down Lewisham residents' experiences of health and social care services. Find out what the key issues are by reading our report.Report -
Find out what patients told us about their experiences of health and social care services in Lewisham during July-September. Our report covers engagement with refugees, as well as in-depth conversations about mental health.Report -
Read our summarised intelligence report which highlights the key themes from our Accessible Information Standard Report, Healthy Eating Report, Social Care Report and much much more.Report -
In our latest intelligence report we found that patient experience of the University Hospital Lewisham (UHL) continues to be mixed. Whilst access to GP appointments remains an issue across the borough.Report -
Read what people told us about services in the last three months.Report -
Our latest intelligence report covered Lewisham residents experiences of local health and care services. Including the views of teenagers on healthy relationships and their use of sexual health services in the borough. We also heard the experiences about the discharge lounge in University Hospital Lewisham.Report -
Find out what patients told us about their experiences of health and social care services in Lewisham during October and December. Our report focuses on people's frustration with booking appointments at GP practices and waiting times at University Hospital Lewisham.Report -
Learn what 173 residents told us about local health services in the last three months.Report -
Healthwatch Lewisham is proud to be presenting the Quarter 4 Report. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.