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Deciding to make a complaint?

Making a complaint can feel daunting and scary, and you might be wondering whether it's worth the time and effort. However, if you have problems with an National Health Service (NHS) or social care service, you need to resolve this to get the care you need. 

Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

Lewisham Independent Health Complaints Advocacy service

Our team at Healthwatch Lewisham is available to offer you support in the event that you would like to make a complaint about an NHS service or provider.

Find out what your first steps should be and what our Lewisham Independent Health Complaints Advocacy service can offer you to support you through this process. We also offer guidance and templates available to you for free at the link below. 

Learn more

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.

Contact PALS service