Brownhill Lodge: Enter and View Report

We did this to assess the quality of the care provided there, by making observations and speaking to staff, residents, and their families. After considering what we found, we wrote this report to help Brownhill Lodge continue to provide good care and to recommend areas where they could further improve.

Overall, there was a good atmosphere in the house and the residents and families seemed overall pleased with the care, particularly the attitudes and abilities of the staff. The home is regularly visited by care professionals and has frequent activities that are social and engaging. The house is thematically decorated by residents for special occasions and a residents committee consents to visits.

We noticed some things that could be improved. This included: systematically updating the décor based on good practice, installing an external CCTV system, undergoing some additional dementia training, being more proactive on including residents from different backgrounds, reassessing the frequency of visits by healthcare professionals, and organising more small-scale activities with the help of additional volunteers, such as local walks.

For a full detailed report and responses to recommendations, please use the download links below.