Manley Court Care Home, Enter and View Report

Some Interview Responses:

Management:

• The manager is ‘passionate about high quality care’ and is very experienced within the sector.
• Communication with staff is good, and feedback is positive.
• On the running of the home, goals are in place to ‘implement change’.

Staff:

• Many of the staff members have been in post for over 20 years – this longevity suggests good morale and conditions.
• When asking about potential improvements, staff would like better pay, increased recognition of staff feedback, a more effective process for recruitment, and re-décor of the staff room.

Family/Friends:

• Staff are widely praised by relatives - for good interaction with residents, and being patient, and understanding.
• One person questions the ratio of bathrooms/showers per resident, there are also ‘unresolved issues’ with incorrect tagging of clothes.

Residents:

• A clear majority of the residents enjoy being at the home, and feel safe, valued, and respected.
• A level of boredom is expressed by some, with activities desired including outside visits to the museum, or to see the Christmas Lights. We hear that arranging transport can be difficult. One person, who is bedbound and awaiting a suitable wheelchair expresses profound boredom and loneliness.

Some Findings:

• Rooms are well-lit and nicely decorated – with light walls (such as beige) and contrasting fittings and furniture (such as green curtains and a purple chair).
• In some of the interactions observed, we note that staff were ‘direct and professional’ – perhaps more akin to an institution, than a home.

Some Suggested Recommendations:

• Although feedback suggests staff are compassionate, responses also suggest a gap in the availability of staff to respond to residents when they need help. - We recommend increasing staffing levels to ensure residents’ needs are responded to in a timely manner.
• In one of the bathrooms, the emergency pull-cord was tied to a handrail which presents a clear risk. - We recommend that a regular audit is conducted (all bathrooms and toilets) to ensure that pull-cords are fully accessible and useable.
• Staff would like better pay, increased recognition of staff feedback, a more effective process for recruitment, re-décor of the staff room and more hoists- As these issues have been raised, there is now an opportunity for the home to provide a platform for staff to share their concerns and suggestions.

For a full detailed report and responses to recommendations, please use the download links below.