Intelligence report January to June 2017

Findings

Analysis of Healthwatch intelligence from Q4-Q1 suggests that public experience has remained similar to previous quarters, with comparative themes and issues being apparent across the board.

The majority of feedback indicates that patients receive good quality treatment and a high level of care from staff.

However, they do experience difficulties in accessing services, with problems specifically around booking appointments and long waiting times.

Healthwatch recommends that providers concentrate on improving these areas of delivery and in ensuring consistency in services across the borough. Communication with service users should also continue to be at the top of the agenda.