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In this report, we talk about the impact of our new Lewisham NHS Independent Advocacy Service and introduce our new digital Feedback Centre, coming 1 April 2017.Report -
Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.Report -
We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.Report -
We developed a survey which saw over 1,000 people in June and July share their experiences about access to health and care services, their mental health and how easy it was to get information to stay safe and informed during the pandemic.Report -
We held Feedback Forums aiming to understand the experiences of Black, Asian and Minority Ethnic communities in Lewisham during COVID-19. Carried out in June and July 2020, the four engagement sessions focused on a number of themes including access, communication and impact on mental health and emotional wellbeingReport -
At the beginning of April, following the Government's guidance regarding COVID-19, We adapted the way we engaged with residents to include collecting online reviews, virtual Feedback Forums, phone calls with Lewisham residents and directly through our Digital Feedback Centre.Report -
In December 2019, we carried out three Enter and View visits at the Oakview Family Practice as we regularly receive feedback that patients in Lewisham face difficulties accessing GP appointments.Report -
Last year, residents told us that under the NHS Long Term Plan they would like better access to trustworthy information about health and wellbeing issues. Find out what we learnt when we mystery shopped local libraries.Report -
Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.Report -
We delivered a workshop around the Five Ways to Wellbeing and the importance of mental health. Evidence suggests that these five steps can help to improve our mental wellbeing. Here is what we found out.Report -
We visited Manley Court to talk to staff and residents about the care and service they offer. This report contains our findings and recommendations we put to the service after our visit.Report -
We visited Penerley Lodge care home to talk to staff and residents about the care and service they offer. This report contains our findings and recommendations put to the service after our visit.Report -
We visited Welcome Care home and spoke to staff and residents about the care and service they provide. This report contains our findings and recommendations put to the service after our visit.Report -
We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.Report -
We carried out an audit of local GP out of hours information for patients. A summary of the findings can be found by clicking here.Report -
We explored young people's attitudes and experiences toward sexual health and healthy relationships, in the hope that it would raise awareness around the services that are available, the laws around healthy teenage relationships.Report -
We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.Report -
In our latest intelligence report we found that patient experience of the University Hospital Lewisham (UHL) continues to be mixed. Whilst access to GP appointments remains an issue across the borough.Report -
Read what people told us about services in the last three months.Report -
Our latest intelligence report covered Lewisham residents experiences of local health and care services. Including the views of teenagers on healthy relationships and their use of sexual health services in the borough. We also heard the experiences about the discharge lounge in University Hospital Lewisham.Report -
Survey results on response time for 999 service, staff attitude for 999 service, communication for services, wait times for 111 service, and public education for LAS services.Report -
A CQC report has been published for Manley Court Care Home, New CrossReport -
In 2022, Lewisham and Greenwich NHS Trust (LGT) commissioned Healthwatch Bexley, Healthwatch Greenwich and Healthwatch Lewisham to jointly deliver an extensive engagement programme over six weeks to understand the experience of patients when using LGT outpatient services with a particular focus on access and communication.Report -
A CQC report has been published for Domiciliary care service, Care Outlook (Forest Hill).Report -
Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in November 2022 to Leah Lodge, a residential care home in Blackheath. During our visit, we spoke with staff, family, and service users about their experiences.Report -
Healthwatch Lewisham is proud to be presenting the Quarter 3 Report from 2022-2023. The report is a general overview of the work we have done for the Patient Experience programme, within the last three months and gives great insight into the health and social care needs of the people within our community.Report -
Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in January 2023 to M Power Care Home in Catford. During our visit, we spoke with staff, family, and service users about their experiences.
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Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in March 2023 to Manley Court Care Home. During our visit, we spoke with staff, family, and service users about their experiences.Report -
Healthwatch Lewisham Annual Report 2022-2023.Report -
We engaged with 640 Lewisham residents between January and March 2023 to understand what they felt worked well and what could be improved about their health and social care services.
This is what they told us.Report -
From April to June 2023, Healthwatch Lewisham compiled over 1,000 reviews on patient experiences in GPs, hospitals, and other health services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability.Report -
Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in February, 2023, to the Wharton Ward of the Ladywell Unit, based at University Hospital Lewisham. It provides services to women ages 18-65, with acute psychiatric illness. During the visit we talked to service users, staff, and management.Report -
Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in February 2023, to the Powell Ward of the Ladywell Unit, based at University Hospital Lewisham. It provides services to men aged 18-65 with acute mental health problems. During the visit we talked to service users, staff, and management.Report -
Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in February 2023, to Ladywell Unit, based at University Hospital Lewisham. It houses two wards, Wharton and Powell, that provide services for women and men, respectively, with acute psychiatric illnesses.Report -
From July – September 2023, Healthwatch Lewisham has compiled over 1,000 reviews of and conducted over 40 visits to local healthcare services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability