GP patient audit information

We carried out an audit of local GP out of hours information for patients. A summary of the findings can be found by clicking here.


  • There is a lack of consistency in telephone and website information for patients in Lewisham.
  • 51.5% of those surveyed had used the out of hours services as recommended by their GP practice telephone messages. The majority of these patients had chosen to use A&E.
  • Of those who had used out of hours services, 52.8% were satisfied with the service provided locally and felt their health needs had been met.
  • 68.2% of patients surveyed stated they had never consulted their GP practice website for information regarding local health care services.
  • GP telephone messages were often recorded with a significant amount of background noise which affected the clarity and audibility of the public facing messages.
  • There was good provision for people for whom English is a second language, with over 140 language provision on many GP websites. There was limited use of online services for either booking appointments or signposting information in the sampled population.
  • Sydenham Green Group Practice had excellent patient information around how to make a complaint.


If you require this report in an alternative format, please get in touch with us to discuss your request. 

File download
GP patient information audit summary report

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