Some Interview Responses:
- Manager believes in respecting a patient’s needs and allowing space to release their frustrations and that this has contributed to not having incidents of ‘prone restraint’ in the past year.
- Implemented a ‘calm down’ box for patients who are distressed.
- Hopes to create more garden and activity spaces, as well as more space on the ward, including wider corridors.
- Feel supported by management and general environment is good, thanks to recent improvements.
- New shift patterns allow for a mix of long and short days, which has reduced sick leave and use of agency nurses.
- Frustrating when lack of accommodation is available for discharged patients, as they must stay in the ward.
- Family/friends are treated with dignity and respect by staff and invited to attend meetings and ward rounds.
- Unclear allocation of staff, some patients are unsure as to who to approach when needing assistance.
- Activities are appreciated; however, reported to be irregular and patients have lack of access to certain rooms such as the garden or other outside areas.
- Lack of variety of food available; the fridge only has ‘bread and butter’ at night.
- Patients worry about ‘next step’ guidelines, specifically finding accommodation when discharged.
- While there are limited parking spaces available, public transport nearby include a variety of bus stops/routes, Ladywell train station is a five-minute walk, and bicycle racks are available at the hospital.
- Relaxed approach regarding behaviour, being that patients are allowed ‘as much freedom as possible’ and staff won’t intervene if no one is in danger.
- General décor and ambience are calming allowing a good atmosphere for residents to interact with each other and/or staff.
Some Suggested Recommendations:
- Ensure advocacy materials and information is clear and readily available to patients.
- Develop a review of activities available for patients and utilise the activity room more fully.
- Staff should introduce themselves to the patients while also making it clear what their role in the patient’s care is.
Although a response to the recommendations was requested and followed-up, there was no response from the ward. For a full detailed report, please use the download links below.