Hospital discharge report

We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.


Patients were asked if they had been discharged from University Hospital Lewisham in the past 18 months excluding this visit.

Our review revealed that 31.8% of patients had been readmitted to hospital within the above time period.

A majority of these admissions were for a separate condition, however 2.77% were related to their previous visit and occurred within 48 hours of the original discharge, a failed discharge.

The above percentage represents 2 of the 72 patients surveyed. A further 12 patients said that they were unhappy with the discharge service.

The discharge team were very positive, warm and welcoming towards patients. However, there are internal communication issues identified and some training could help to enhance the patient experience.


If you require this report in an alternative format please get in touch with us to discuss your request. 

File download
Hospital discharge report

You might also be interested in