1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. Healthwatch Lewisham Annual Report 2021-2022

    Report -

    Healthwatch Lewisham Annual Report 2021-2022

  4. Welcome Care Home Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a virtual visit on January 2022 over Zoom due to COVID-19 restrictions. During our videocall, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  5. Penerley Lodge Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on October 2021 after lockdown restrictions have been lifted on 19 July. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  6. Westwood House Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  7. Jennifer's Lodge Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  8. Monkeypox Advice from Healthwatch England

    News -

    Monkeypox Virus Advice

  9. Leah Lodge Enter & View Report

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in November 2022 to Leah Lodge, a residential care home in Blackheath. During our visit, we spoke with staff, family, and service users about their experiences.

  10. Mpower Learning Disability Home, Enter & View Report

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in January 2023 to M Power Care Home in Catford. During our visit, we spoke with staff, family, and service users about their experiences.

  11. Manley Court Care Home, Enter and View Report

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in March 2023 to Manley Court Care Home. During our visit, we spoke with staff, family, and service users about their experiences.

  12. Healthwatch Lewisham Annual Report 2022-2023

    Report -

    Healthwatch Lewisham Annual Report 2022-2023.

  13. Creative Dementia Programme

    News -

    Improving the lives of those living with dementia and their carers using reminiscence and the arts

  14. Health services during strike action

    News -

    Junior Doctors are striking from Thursday 13 to Tuesday 18 July, and then Consultants are striking on Thursday 20 and Friday 21 July.

  15. St John Ambulance BSL Emergency First Aid film and resources

    News -

    St John Ambulance have released a British Sign Language Emergency First Aid film, so that Deaf people know what to do if they find someone in cardiac arrest.

  16. Silver Sunday event at Deptford Lounge

    News -

    Sunday 1 October from 2 pm – 5 pm, Deptford Lounge, 9 Giffin Street, SE8 4RJ


  17. We're Hiring: Project Officer

    News -

    We are recruiting for a Project Officer. This is a community and office-based role, encompassing both face-to-face community engagement and outreach elements, alongside office-based aspects.

  18. Brownhill Lodge: Enter and View Report

    Report -

    In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.

  19. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  20. Lewisham health services during coronavirus (COVID-19)

    Advice and Information -

    Find out how health services are changing in response to coronavirus (COVID-19) and what that means for your care.

  21. Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals

    Report -

    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.

  22. Enter and view at university hospital lewisham

    Report -

    We carried out Enter and View visits at University Hospital Lewisham (UHL) to assess how the AIS has been implemented. We made two separate visits to the Accident & Emergency, Ear, Nose and Throat, Ophthalmology and Ambulatory Care departments at UHL.

  23. Personalised Care Plan

    Advice and Information -

    All London residents can now create a personalised care plan that works for them.

  24. Hospital discharge report

    Report -

    We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.

  25. Winning the best community health care

    Report -

    Over the past three months the Save Lewisham Hospital campaign and Healthwatch Lewisham, Carers Lewisham and others have collected over 100 stories gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

  26. Discharge report

    Report -

    Healthwatch Lewisham gathered information on local people’s experience of discharge through community engagement, surveys and Enter and View visits. Over 200 patients, service users and carers contributed to the findings.

  27. Q2 Patient Experience Report 2021/22

    Report -

    Through our Patient Experience Programme, Healthwatch Lewisham was able to capture 1,177 patient reviews about local health and social care services between July – September 2021. Find out about what local residents told us about the health and care they receive by reading our report.

  28. HWL Patient Experience Report Q3

    Report -

    HWL Patient Experience Report Q3 summarising patient experience gathered that quarter.

  29. Provide your Feedback for the Community Health Services in Lewisham

    News -

    Have Your Say on the Community Health Services in Lewisham!

  30. NHS University Lewisham Hospital Feedback Opportunity

    News -

    Have you been discharged from University Hospital Lewisham (UHL) in the past year?

  31. Are you from an African or Caribbean background? Do you have Type 2 diabetes?

    Advice and Information -

    This offers an online self-management course for African and Caribbean adults with Type 2 diabetes.

  32. Get Your Child's Polio Vaccine

    News -

    As fears of Polio have returned to the UK, it is more important than ever to ensure that your child is protected.

  33. Patient Experience Report - Quarter 1 (2022-23)

    Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 1 Report from 2022-2023. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.

  34. Waiting times for hospital outpatient services in south east London NHS hospitals

    Advice and Information -

    The local ICS developed a handy page where you can find out up-to-date waiting times for hospital outpatient services in south east London NHS hospitals.

  35. LAS Strategy

    Report -

    Survey results on response time for 999 service, staff attitude for 999 service, communication for services, wait times for 111 service, and public education for LAS services.

  36. The Experience of Outpatients

    Report -

    In 2022, Lewisham and Greenwich NHS Trust (LGT) commissioned Healthwatch Bexley, Healthwatch Greenwich and Healthwatch Lewisham to jointly deliver an extensive engagement programme over six weeks to understand the experience of patients when using LGT outpatient services with a particular focus on access and communication.

  37. Bowel Cancer Awareness Month

    Advice and Information -

    Do you #KnowTheHigh5 symptoms of bowel cancer?

  38. Tell us about your health and what is important to you right now

    News -

    If you live in Bexley, Bromley, Greenwich, Lambeth, Lewisham or Southwark NHS South East London would like to hear from you.

  39. Health services over the bank holiday weekend

    News -

    May Bank holiday and Industrial action – how to get the help you need

  40. Meeting the health needs of south east Londoners

    News -

    NHS South East London would like to invite you to join a webinar about the Joint Forward Plan (JFP).

  41. Patient Experience Report- Quarter 3

    Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 3 Report from 2022-2023. The report is a general overview of the work we have done for the Patient Experience programme, within the last three months and gives great insight into the health and social care needs of the people within our community.

  42. The NHS Assembly: NHS@75 - An invitation to have your say

    News -

    The NHS Assembly has launched a call for views about the NHS.

  43. Share your thoughts

    News -

    Have you visited hospitals or community services recently?

  44. ‘Your care, your choice: - a course for Black people and those that support them’

    News -

    This pilot course has been co-produced with Black people with lived experience, their carers/supporters, mental health staff, and researchers.

  45. Free BSL interepreted First Aid Awareness for deaf communities delivered by St John Ambulance

    News -

    St John Ambulance will be delivering free British Sign Language (BSL) Interpreted First Aid awareness demonstrations on how to apply bandages, perform CPR and use an Automated External Defibrillator (AED) as part of Lewisham Fire Station's Deaf Open Day.

  46. University Hospital Lewisham Patient Experience Event

    News -

    Share your patient story and help drive improvements in Lewisham Emergency Department