Jennifer's Lodge Enter & View

Family and friends were not present at the time. However, the manager collated a list of contact details for people that were happy to speak to us about their experience with the care home over the telephone. 

Some Interview Responses:

Management

• Cleanliness, of both the home and residents is a top priority for management.
• Trainings needs and attendance are recorded. Safeguarding training are conducted annually. 

• Staff interacts with residents and genuinely care for their well-being. 

• Residents are able to receive quick assessments and treatments from district nurse and by a GP appointment. 

Staff 

• Good rapport between staff, management, and the residents.
• Speak with residents regarding their concern(s) and potentially resolve any issue(s).
• Feel residents are comfortable with them and for them to able to share their concerns and feedback. 
• Daily covid testing to protect staff and residents.

Family/Friends

• Care home has taken great care to learn about the likes and dislikes of residents.
• Visits to churches have not yet been reinstated at the time.
• Feels reassured by staff from communication to medical needs.  
• Well accommodated when visiting regularly. 

Residents

• Television brings residents together throughout the day. 

• Homely setting making it a family feel. 

• Watched by owner like a hawk to learn about their personalities and preferences.

Some Findings:

• Security measures were well implemented.
• Kitchen is small, although functional and appeared to be well-equipped and clean.
• Cosy feel indoors and outdoors with plants and natural lighting. 
• Several potential hazards. 

Some Suggested Recommendations:

• To add a moderate visible sign outside to distinguish the care home apart from residential homes because of the similar appearance. There is no way the general public could tell that this is a care home.
• There are two specific sanitation stations that are difficult to access. 
• Kitchen and dinning room is directly opposite to each other by a second hallway. Foot traffic needs to be cautioned.
• Many of the ground floors present a trip hazard. Other hazards noticed were in the garden.
• Open-toed shoes are not recommended as it could be a potential trip and slip hazard.