Family and friends were not present at the time. However, the manager collated a list of contact details for people that were happy to speak to us about their experience with the care home over the telephone.
Some Interview Responses:
- Cleanliness, of both the home and residents is a top priority for management.
- Trainings needs and attendance are recorded. Safeguarding training are conducted annually.
Staff interacts with residents and genuinely care for their well-being.
Residents are able to receive quick assessments and treatments from district nurse and by a GP appointment.
- Good rapport between staff, management, and the residents.
- Speak with residents regarding their concern(s) and potentially resolve any issue(s).
- Feel residents are comfortable with them and for them to able to share their concerns and feedback.
- Daily covid testing to protect staff and residents.
- Care home has taken great care to learn about the likes and dislikes of residents.
- Visits to churches have not yet been reinstated at the time.
- Feels reassured by staff from communication to medical needs.
- Well accommodated when visiting regularly.
Television brings residents together throughout the day.
Homely setting making it a family feel.
Watched by owner like a hawk to learn about their personalities and preferences.
- Security measures were well implemented.
- Kitchen is small, although functional and appeared to be well-equipped and clean.
- Cosy feel indoors and outdoors with plants and natural lighting.
- Several potential hazards.
Some Suggested Recommendations:
- To add a moderate visible sign outside to distinguish the care home apart from residential homes because of the similar appearance. There is no way the general public could tell that this is a care home.
- There are two specific sanitation stations that are difficult to access.
- Kitchen and dinning room is directly opposite to each other by a second hallway. Foot traffic needs to be cautioned.
- Many of the ground floors present a trip hazard. Other hazards noticed were in the garden.
- Open-toed shoes are not recommended as it could be a potential trip and slip hazard.