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This year saw us tackle issues such as men and young people's mental health, complaints information and access to services.Report -
The impact of COVID-19 and subsequent changes to health and care services means that representing the voice of local people is more important than ever.Report -
We visited Penerley Lodge to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit.Report -
Get the findings from our Digital Exclusion report December 2021 in an easy-to read infographic.Report -
For this research project, we engaged with people who are more likely to be digitally excluded to gain a better understanding of how this might impact their experience with health and care services.Report -
Between January and March 2021, our Youth Board engaged with young people to understand their emotional wellbeing needs and how they would prefer to access support.Report -
This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.Report -
During the third COVID-19 lockdown, we heard from 1,141 people about their experiences with health and social care. Find out what they told us about local GPs, hospital, dentists and vaccination hubs by downloading our full report.Report -
We carried out a virtual Enter & View visit to the Swallows Care Home in January 2021. During our visit, we spoke with staff and family members about what life has been like in the care home for residents during the COVID-19 pandemic. Find out what they said by downloading our full report.Report -
The NHS is delivered the largest vaccination programme in its history with COVID-19 vaccines, which are being offered across the country to those most at risk of the virus. We carried out a research project to collect the experiences of Lewisham residents so local services can understand what is working and what can be improved with this programme.Report -
This report focuses on residents' experiences of pharmacies in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between October and December 2020.Report -
This report explores residents' experiences of dental services in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between July and December 2020.Report -
During October to December 2020, we heard from 910 patients, carers, and relatives regarding their experiences with local health and social care services. This report outlines the key themes, findings and recommendations that emerged from our conversations.Report -
we teamed up with our Healthwatch colleagues in Bexley and Greenwich to be part of the first ever joint Bexley, Greenwich and Lewisham Learning Disability Big Health Day. Read our report to find out what people think of mental health services.Report -
The aim of the research was to obtain the views and (LTP) experiences of Lewisham residents to support the local implementation of the NHS Long Term Plan. We carried out local engagement and enabled people including seldom heard communities to have their say in how the NHS can better take care of them and how the care they received can be improved.Report -
We visited Fieldside care home to talk to staff and residents about the care on offer at the home. This report details our findings and recommendations for improvements.Report -
We visited The harbour mental health crisis cafe to talk to staff and visitors about the care and service on offer. This report details our findings.Report -
The six Healthwatch in south east London engaged with residents to ensure their voices will help shape the local implementation of the NHS Long Term Plan. The public were asked to give their views on improving local services; share their ideas on how people can live healthier lives and what improvements they think could be made to help people access services quickly.Report -
Through our Lewisham Independent Health Complaints Advocacy Service, we were pleased to find several local examples of good practice in the provision of the complaints information. However, the quality of the website content was inconsistent so we embarked on a project to assess the existence and standard of information on practice websites.Report -
Exam stress is the biggest concern for young people in Lewisham. Children and Young People’s (CYP) mental health and wellbeing is a national and local priority. Find out what people told us in our latest report.Report -
Our latest intelligence report highlights the experiences of Lewisham residents between February and July. Find out about the views of older residents, young adults living with cancer from BME communities and much much more.Report -
Our report breaks down Lewisham residents' experiences of health and social care services. Find out what the key issues are by reading our report.