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The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.Advice and Information -
‘Because We All Care’ encourages more people to feedback on their care. The next phase of our joint campaign with CQC is planned to start at the end of August. The phase will target people with long term conditions, and we will be taking a specific look at the barriers people face to getting specialist support via their GPs.
Organisations such as ours are aware this has been going on for way too long.News -
As fears of Polio have returned to the UK, it is more important than ever to ensure that your child is protected.Advice and Information -
Patient Participation Groups (PPGs) are generally made up of a group of volunteer patients, the practice manager and one or more of the GPs from the practice. Each GP Practice is required to have a PPG.
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Your primary care team is part of a wide network of practitioners and specialists dedicated to ensuring you receive the best care possible.
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King's Fund developed helpful information about how GPs in England are set up and commissioned.Advice and Information -
An interactive Wellbeing Map packed with local activities, events and locations in South East London has been produced.
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Take simple steps to improve and promote good mental health and wellbeing.Advice and Information -
The best way to help protect your child against severe illness from polio, flu, measles, mumps, rubella, and other childhood diseases is to get them up to date with their routine vaccinations.
If you or your child are not registered with a GP, they can still get free vaccinations – contact a GP surgery.
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Do you #KnowTheHigh5 symptoms of bowel cancer?
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We are inviting feedback from Lewisham residents about their experience of GPs, Pharmacies, and local Hospitals.News -
May Bank holiday and Industrial action – how to get the help you needNews -
NHS South East London would like to invite you to join a webinar about the Joint Forward Plan (JFP).Report -
Healthwatch Lewisham is proud to be presenting the Quarter 3 Report from 2022-2023. The report is a general overview of the work we have done for the Patient Experience programme, within the last three months and gives great insight into the health and social care needs of the people within our community.News -
The NHS Assembly has launched a call for views about the NHS.News -
Have you visited hospitals or community services recently?News -
This pilot course has been co-produced with Black people with lived experience, their carers/supporters, mental health staff, and researchers.News -
St John Ambulance will be delivering free British Sign Language (BSL) Interpreted First Aid awareness demonstrations on how to apply bandages, perform CPR and use an Automated External Defibrillator (AED) as part of Lewisham Fire Station's Deaf Open Day.News -
Share your patient story and help drive improvements in Lewisham Emergency DepartmentNews -
Can you help develop a smartphone app to track heart health?Advice and Information -
Phoenix Community Housing are hosting a free Health and Wellbeing fair, with access to health and wellbeing advice, careers support, fitness information, wellbeing activities and more! Healthwatch Lewisham will also be there on the day with an information stall.Report -
We engaged with 640 Lewisham residents between January and March 2023 to understand what they felt worked well and what could be improved about their health and social care services.
This is what they told us.News -
Free health checks and support from NHS & community groups
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From April to June 2023, Healthwatch Lewisham compiled over 1,000 reviews on patient experiences in GPs, hospitals, and other health services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability.Report -
From July – September 2023, Healthwatch Lewisham has compiled over 1,000 reviews of and conducted over 40 visits to local healthcare services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availabilityAdvice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.Advice and Information -
Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.Advice and Information -
The Care Act 2014 is a law that came into action in April 2015 that sets out how people’s care and support is approached by councils.Report -
Healthwatch Lewisham has been working closely with the Parent and Carer Forum as part of a consortium of CVS organisations who provide support, advice and signposting and information at the Kaleidoscope Children’s centre in Catford.Report -
Survey results on response time for 999 service, staff attitude for 999 service, communication for services, wait times for 111 service, and public education for LAS services.Report -
A CQC report has been published for Manley Court Care Home, New CrossNews -
Improving the lives of those living with dementia and their carers using reminiscence and the arts
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Junior Doctors are striking from Thursday 13 to Tuesday 18 July, and then Consultants are striking on Thursday 20 and Friday 21 July.
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St John Ambulance have released a British Sign Language Emergency First Aid film, so that Deaf people know what to do if they find someone in cardiac arrest.News -
Maximising Wellbeing at Home is a program to support people in their own homes.Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.Advice and Information -
With all the changes to health and care services, it's not always clear where you should go to report an urgent issue, to make a complaint or for further information.Advice and Information -
Find out why vaccinating yourself against COVID-19 is important, how you can get vaccinated in Lewisham, and more.Report -
The aim of the research was to obtain the views and (LTP) experiences of Lewisham residents to support the local implementation of the NHS Long Term Plan. We carried out local engagement and enabled people including seldom heard communities to have their say in how the NHS can better take care of them and how the care they received can be improved.Report -
The six Healthwatch in south east London engaged with residents to ensure their voices will help shape the local implementation of the NHS Long Term Plan. The public were asked to give their views on improving local services; share their ideas on how people can live healthier lives and what improvements they think could be made to help people access services quickly.Report -
We embarked on a project which built on our previous work, to see whether patient experience has improved following the introduction of AIS. We also assessed local implementation of the Standard.Advice and Information -
All London residents can now create a personalised care plan that works for them.Report -
This study was conducted by Healthwatch’s Community Engagement Officer, who visited 5 food banks across the boroughs of Bromley and Lewisham. Those in attendance were informally interviewed about their experiences of accessing health and social care services and the circumstances which has caused them to access community services in the borough.Report -
In late 2015, Healthwatch Lewisham engaged with communities that don’t speak English as their first language including Vietnamese, Tamil, Polish, Turkish and Refugee groups. We engaged with 95 individuals which covered a broad range of demographics. Many people engaged with were parents or carers and many recognised themselves as being disabled.Report -
Through this report, Healthwatch Bromley and Lewisham draws attention to the experiences of access to health and social care services faced by members of the Polish community living in Lewisham.