Healthwatch Lewisham GP Access Report Summary

Report - 17 January 2022

The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.

The engagement was carried out in partnership with South East London Healthwatch colleagues. An online survey was shared in September and October 2021. People were also able to provide feedback through the telephone, email or request a hard copy of the survey.

The survey consisted of predominantly quantitative questions to echo the format of the national GP Patient Survey.

In total, 221 residents shared their experiences of making and attending GP appointments since the lifting of lockdown.

Find out what we learnt by reading our report

Downloads

File download
GP access summary report
Download (PDF 120 KB)

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views

You might also be interested in

Q3 Patient Experience Report 24-25

Each quarter, we publish the experiences of patients that we have accumulated. This helps us to see trends in care compared to previous months.
During this quarter, we spoke to about 550 residents in our borough at Hospitals, GP services, pharmacies, healthcare facilities and community settings.
Find out more

Q2 Patient Experience Report 2024-25

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
In this quarter, we spoke to over 800 people in our borough at Hospitals, GP services, pharmacies, and more.
Find out more