Healthwatch Lewisham GP Access Report Summary

The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.

The engagement was carried out in partnership with South East London Healthwatch colleagues. An online survey was shared in September and October 2021. People were also able to provide feedback through the telephone, email or request a hard copy of the survey.

The survey consisted of predominantly quantitative questions to echo the format of the national GP Patient Survey.

In total, 221 residents shared their experiences of making and attending GP appointments since the lifting of lockdown.

Find out what we learnt by reading our report


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GP access summary report

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