Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.News -
Bowel Cancer UK has launched the Colonoscopy Confidence campaign to help you understand the importance of getting your bowel checked.Advice and Information -
Find out how health services are changing in response to coronavirus (COVID-19) and what that means for your care.Report -
In December 2019, we carried out three Enter and View visits at the Oakview Family Practice as we regularly receive feedback that patients in Lewisham face difficulties accessing GP appointments.Report -
Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.Advice and Information -
The AskFirst app supports patients to get the right healthcare they need at the right time. The app is available to all patients in Lewisham.Report -
We carried out an audit of local GP out of hours information for patients. A summary of the findings can be found by clicking here.Report -
The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.Advice and Information -
‘Because We All Care’ encourages more people to feedback on their care. The next phase of our joint campaign with CQC is planned to start at the end of August. The phase will target people with long term conditions, and we will be taking a specific look at the barriers people face to getting specialist support via their GPs.
Organisations such as ours are aware this has been going on for way too long.News -
As fears of Polio have returned to the UK, it is more important than ever to ensure that your child is protected.Advice and Information -
Patient Participation Groups (PPGs) are generally made up of a group of volunteer patients, the practice manager and one or more of the GPs from the practice. Each GP Practice is required to have a PPG.
News -
Your primary care team is part of a wide network of practitioners and specialists dedicated to ensuring you receive the best care possible.
Advice and Information -
King's Fund developed helpful information about how GPs in England are set up and commissioned.Advice and Information -
All London residents can now create a personalised care plan that works for them.Report -
We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.News -
Have you been discharged from University Hospital Lewisham (UHL) in the past year?Advice and Information -
The local ICS developed a handy page where you can find out up-to-date waiting times for hospital outpatient services in south east London NHS hospitals.Report -
In this report, we talk about the impact of our new Lewisham NHS Independent Advocacy Service and introduce our new digital Feedback Centre, coming 1 April 2017.Report -
Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.Report -
We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.Advice and Information -
The Care Act 2014 is a law that came into action in April 2015 that sets out how people’s care and support is approached by councils.Report -
We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.Report -
In our latest intelligence report we found that patient experience of the University Hospital Lewisham (UHL) continues to be mixed. Whilst access to GP appointments remains an issue across the borough.Report -
Read what people told us about services in the last three months.Report -
Our latest intelligence report covered Lewisham residents experiences of local health and care services. Including the views of teenagers on healthy relationships and their use of sexual health services in the borough. We also heard the experiences about the discharge lounge in University Hospital Lewisham.Report -
Healthwatch Lewisham is proud to be presenting the Quarter 4 Report. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.