1. Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.
  2. Advice and Information -

    Find out how health services are changing in response to coronavirus (COVID-19) and what that means for your care.
  3. Report -

    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.
  4. Report -

    We carried out Enter and View visits at University Hospital Lewisham (UHL) to assess how the AIS has been implemented. We made two separate visits to the Accident & Emergency, Ear, Nose and Throat, Ophthalmology and Ambulatory Care departments at UHL.
  5. Advice and Information -

    All London residents can now create a personalised care plan that works for them.
  6. Report -

    We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.
  7. Report -

    Over the past three months the Save Lewisham Hospital campaign and Healthwatch Lewisham, Carers Lewisham and others have collected over 100 stories gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.
  8. Report -

    Healthwatch Lewisham gathered information on local people’s experience of discharge through community engagement, surveys and Enter and View visits. Over 200 patients, service users and carers contributed to the findings.
  9. News -

    Have you been discharged from University Hospital Lewisham (UHL) in the past year?
  10. News -

    As fears of Polio have returned to the UK, it is more important than ever to ensure that your child is protected.
  11. Advice and Information -

    The local ICS developed a handy page where you can find out up-to-date waiting times for hospital outpatient services in south east London NHS hospitals.
  12. Report -

    Survey results on response time for 999 service, staff attitude for 999 service, communication for services, wait times for 111 service, and public education for LAS services.
  13. Report -

    In 2022, Lewisham and Greenwich NHS Trust (LGT) commissioned Healthwatch Bexley, Healthwatch Greenwich and Healthwatch Lewisham to jointly deliver an extensive engagement programme over six weeks to understand the experience of patients when using LGT outpatient services with a particular focus on access and communication.
  14. Advice and Information -

    Do you #KnowTheHigh5 symptoms of bowel cancer?

  15. News -

    If you live in Bexley, Bromley, Greenwich, Lambeth, Lewisham or Southwark NHS South East London would like to hear from you.
  16. News -

    May Bank holiday and Industrial action – how to get the help you need
  17. News -

    NHS South East London would like to invite you to join a webinar about the Joint Forward Plan (JFP).
  18. Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 3 Report from 2022-2023. The report is a general overview of the work we have done for the Patient Experience programme, within the last three months and gives great insight into the health and social care needs of the people within our community.
  19. News -

    The NHS Assembly has launched a call for views about the NHS.
  20. News -

    Have you visited hospitals or community services recently?
  21. News -

    This pilot course has been co-produced with Black people with lived experience, their carers/supporters, mental health staff, and researchers.
  22. News -

    St John Ambulance will be delivering free British Sign Language (BSL) Interpreted First Aid awareness demonstrations on how to apply bandages, perform CPR and use an Automated External Defibrillator (AED) as part of Lewisham Fire Station's Deaf Open Day.
  23. News -

    Share your patient story and help drive improvements in Lewisham Emergency Department
  24. News -

    Can you help develop a smartphone app to track heart health?
  25. News -

    Lewisham & Greenwich NHS Trust (LGT) are looking for a Patient Safety Partner to help shape the future of patient safety.
  26. News -

    St Christopher’s are running ‘What Matters Most’ an online fundraising campaign (a bit like Comic Relief’s Red Nose Day). It’s called What Matters Most because this is the first question their patients are asked when they come under their care.
  27. News -

    6 small grants of up to £325 to support foraging, food growing and/or cooking activities for groups that work with communities facing inequity.
  28. Report -

    Healthwatch Lewisham Annual Report 2022-2023.
  29. News -

    Need support with writing a formal letter? Struggling to complete a form? Looking for simple legal advice?
  30. News -

    Junior Doctors are striking from Thursday 13 to Tuesday 18 July, and then Consultants are striking on Thursday 20 and Friday 21 July.
  31. News -

    Upcoming centre closures in July, August and September
  32. News -

    Lewisham Healthy Walks is a free programme of volunteer led walks that take place across the borough’s parks and greenspaces.

  33. News -

    Lewisham Council are launching Lewisham 2030 which will set out shared hopes and ambitions for the borough into the next decade
  34. Report -

    We engaged with 640 Lewisham residents between January and March 2023 to understand what they felt worked well and what could be improved about their health and social care services.

    This is what they told us.
  35. News -

    We are recruiting for a Project Officer. This is a community and office-based role, encompassing both face-to-face community engagement and outreach elements, alongside office-based aspects.
  36. Report -

    From April to June 2023, Healthwatch Lewisham compiled over 1,000 reviews on patient experiences in GPs, hospitals, and other health services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability.
  37. Report -

    From July – September 2023, Healthwatch Lewisham has compiled over 1,000 reviews of and conducted over 40 visits to local healthcare services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability
  38. Report -

    We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.
  39. Report -

    Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

    We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
    The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

    Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.
  40. News -

    We are recruiting for a new Patient Experience Officer to support the Borough of Lewisham 21 hours a week. Application deadline: 30th September 2024
  41. Report -

    Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
    In this quarter, we spoke to about 1,000 people in our borough at Hospitals, GP services, pharmacies, and more.
  42. News -

    Since 2020, the landscape of ophthalmology provision within South East London has changed – with an increased NHS service offering from Independent Sector Providers. SEL ICB are seeking feedback from persons with lived experience about their care pathway within Independent Sector Providers. As such, the ICB has put together an ophthalmology survey for those who have had a procedure at a South East London Independent Sector Provider in the past year. This includes SpaMedica, Community Health and Eyecare and Circle Health Group.

    The aim on the survey is to ensure there is a patient voice throughout the future service development work the ICB undertakes, and that any common themes of service improvement can be picked up directly in order to secure delivery of quality care.

    If you have had an Ophthalmic procedure, such as cataracts, at a South East London Independent Sector Provider in the last year please could you fill out the following survey:
    https://letstalkhealthandcareselondon.org/embeds/projects/34306/survey-tools/37740
  43. Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.
  44. Advice and Information -

    With all the changes to health and care services, it's not always clear where you should go to report an urgent issue, to make a complaint or for further information.
  45. Advice and Information -

    Find out why vaccinating yourself against COVID-19 is important, how you can get vaccinated in Lewisham, and more.
  46. Report -

    The aim of the research was to obtain the views and (LTP) experiences of Lewisham residents to support the local implementation of the NHS Long Term Plan. We carried out local engagement and enabled people including seldom heard communities to have their say in how the NHS can better take care of them and how the care they received can be improved.