1. How to look after your mental health while self-isolating with COVID-19

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    The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating.

  2. Ask Healthwatch Lewisham

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    With all the changes to health and care services, it's not always clear where you should go to report an urgent issue, to make a complaint or for further information.

  3. Information on coronavirus (COVID-19)

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    Find out what you should do if you have symptoms of COVID-19, what local and national support is available to you and how you can help keep yourself and your loved ones safe.

  4. Lewisham health services during coronavirus (COVID-19)

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    Find out how health services are changing in response to coronavirus (COVID-19) and what that means for your care.

  5. Vaccinations for coronavirus (COVID-19)

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    Find out why vaccinating yourself against COVID-19 is important, how you can get vaccinated in Lewisham, and more.

  6. The Care Act 2014

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    The Care Act 2014 is a law that came into action in April 2015 that sets out how people’s care and support is approached by councils.

  7. Personalised Care Plan

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    All London residents can now create a personalised care plan that works for them.

  8. AskFirst NHS App

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    The AskFirst app supports patients to get the right healthcare they need at the right time. The app is available to all patients in Lewisham.

  9. Lewisham Wellbeing Map

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    The Lewisham Wellbeing Map is an interactive, community-led tool to help people find local locations and activities where they can connect, socialise, be active or learn in the London Borough of Lewisham.

  10. What is safeguarding?

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    Safeguarding means protecting people’s health, wellbeing, and human rights, and enabling them to live away from harm, abuse, and neglect. It’s fundamental to high-quality health and social care.

  11. Healthwatch Lewisham GP Access Report Summary

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    The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.

  12. Healthwatch Lewisham Quarter 4 Report

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    Healthwatch Lewisham is proud to be presenting the Quarter 4 Report. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.

  13. Welcome Care Home Enter & View

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    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a virtual visit on January 2022 over Zoom due to COVID-19 restrictions. During our videocall, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  14. Penerley Lodge Enter & View

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    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on October 2021 after lockdown restrictions have been lifted on 19 July. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  15. Westwood House Enter & View

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    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  16. Jennifer's Lodge Enter & View

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    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  17. GP Referrals Focus

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    ‘Because We All Care’ encourages more people to feedback on their care. The next phase of our joint campaign with CQC is planned to start at the end of August. The phase will target people with long term conditions, and we will be taking a specific look at the barriers people face to getting specialist support via their GPs.

    Organisations such as ours are aware this has been going on for way too long.

  18. What is a Patient Participation Group (PPG)?

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    Patient Participation Groups (PPGs) are generally made up of a group of volunteer patients, the practice manager and one or more of the GPs from the practice. Each GP Practice is required to have a PPG.

  19. Waiting times for hospital outpatient services in south east London NHS hospitals

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    The local ICS developed a handy page where you can find out up-to-date waiting times for hospital outpatient services in south east London NHS hospitals.

  20. How GPs are set up - An explainer by King's Fund

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    King's Fund developed helpful information about how GPs in England are set up and commissioned.