1. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  2. Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals

    Report -

    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.

  3. Enter and view at university hospital lewisham

    Report -

    We carried out Enter and View visits at University Hospital Lewisham (UHL) to assess how the AIS has been implemented. We made two separate visits to the Accident & Emergency, Ear, Nose and Throat, Ophthalmology and Ambulatory Care departments at UHL.

  4. Accessible information standard report

    Report -

    We embarked on a project which built on our previous work, to see whether patient experience has improved following the introduction of AIS. We also assessed local implementation of the Standard.

  5. Self care matters event report

    Report -

    We attended this event to raise awareness of the Self Care week and importance of self-care and to encourage stakeholders to take part in the campaign and to encourage self-care to their service users.

  6. Children and young people findings and outcome report

    Report -

    One in four Lewisham residents is under 19 years old. Healthwatch Lewisham has a responsibility to engage with children, young people as well as parents and carers to find out what they think of the local health and social care services.

  7. Diabetes support group report

    Report -

    Healthwatch Lewisham contacted the leader of Lewisham’s Diabetes UK Support Group to find out about the experiences of the group’s members using community care services as part of an Inquiry into Community Care Services.

  8. Breathing well champions report

    Report -

    The aim of the project is to promote wellbeing and signpost public as appropriate to the services available for respiratory disseises sufferers through Breathing Well Champions volunteer outreach role.

  9. 2014 - 2015 Annual Report

    Report -

    In the 2014 - 2015 report, we share our work to understand people's experiences and improve key areas of focus based on feedback from community members.

  10. 2017 - 2018 Annual Report

    Report -

    This year we started our #30DaysofHealthwatch campaign and heard from 74 percent more people than last year.

  11. 2020 - 2021 Annual Report

    Report -

    The impact of COVID-19 and subsequent changes to health and care services means that representing the voice of local people is more important than ever.

  12. Quarter four patient experience report

    Report -

    During the third COVID-19 lockdown, we heard from 1,141 people about their experiences with health and social care. Find out what they told us about local GPs, hospital, dentists and vaccination hubs by downloading our full report.

  13. Patient experience report - quarter three

    Report -

    During October to December 2020, we heard from 910 patients, carers, and relatives regarding their experiences with local health and social care services. This report outlines the key themes, findings and recommendations that emerged from our conversations.

  14. Intelligence report July to September 2018

    Report -

    Find out what patients told us about their experiences of health and social care services in Lewisham during July-September. Our report covers engagement with refugees, as well as in-depth conversations about mental health.

  15. Intelligence report January to June 2018

    Report -

    Read our summarised intelligence report which highlights the key themes from our Accessible Information Standard Report, Healthy Eating Report, Social Care Report and much much more.