News and reports

Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.

We developed a survey which saw over 1,000 people in June and July share their experiences about access to health and care services, their mental health and how easy it was to get information to stay safe and informed during the pandemic.

Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.

We held Feedback Forums aiming to understand the experiences of Black, Asian and Minority Ethnic communities in Lewisham during COVID-19. Carried out in June and July 2020, the four engagement sessions focused on a number of themes including access, communication and impact on mental health and emotional wellbeing

With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

At the beginning of April, following the Government's guidance regarding COVID-19, We adapted the way we engaged with residents to include collecting online reviews, virtual Feedback Forums, phone calls with Lewisham residents and directly through our Digital Feedback Centre.

Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.

If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.

Last year, residents told us that under the NHS Long Term Plan they would like better access to trustworthy information about health and wellbeing issues. Find out what we learnt when we mystery shopped local libraries.