1. Enter and view at Penerley Lodge

    Report -

    We visited Penerley Lodge to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit.

  2. Enter and view at Swallows care home

    Report -

    We carried out a virtual Enter & View visit to the Swallows Care Home in January 2021. During our visit, we spoke with staff and family members about what life has been like in the care home for residents during the COVID-19 pandemic. Find out what they said by downloading our full report.

  3. Enter and view at Fieldside care home

    Report -

    We visited Fieldside care home to talk to staff and residents about the care on offer at the home. This report details our findings and recommendations for improvements.

  4. Brownhill Lodge: Enter and View Report

    Report -

    In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.

  5. Trans and Non-Binary Health in Lewisham

    Report -

    We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.

  6. 2018 - 2019 Annual Report

    Report -

    This year saw us tackle issues such as men and young people's mental health, complaints information and access to services.

  7. 2020 - 2021 Annual Report

    Report -

    The impact of COVID-19 and subsequent changes to health and care services means that representing the voice of local people is more important than ever.

  8. Quarter four patient experience report

    Report -

    During the third COVID-19 lockdown, we heard from 1,141 people about their experiences with health and social care. Find out what they told us about local GPs, hospital, dentists and vaccination hubs by downloading our full report.

  9. Patient experience report - quarter three

    Report -

    During October to December 2020, we heard from 910 patients, carers, and relatives regarding their experiences with local health and social care services. This report outlines the key themes, findings and recommendations that emerged from our conversations.

  10. Intelligence report Feb 2019 to July 2019

    Report -

    Our latest intelligence report highlights the experiences of Lewisham residents between February and July. Find out about the views of older residents, young adults living with cancer from BME communities and much much more.

  11. Intelligence report Oct 2018 to Jan 2019

    Report -

    Our report breaks down Lewisham residents' experiences of health and social care services. Find out what the key issues are by reading our report.