1. Q2 Patient Experience Report 2021/22

    Report -

    Through our Patient Experience Programme, Healthwatch Lewisham was able to capture 1,177 patient reviews about local health and social care services between July – September 2021. Find out about what local residents told us about the health and care they receive by reading our report.

  2. Healthwatch Lewisham GP Access Report Summary

    Report -

    The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.

  3. Healthwatch Lewisham Quarter 4 Report

    Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 4 Report. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.

  4. HWL Patient Experience Report Q3

    Report -

    HWL Patient Experience Report Q3 summarising patient experience gathered that quarter.

  5. Healthwatch Lewisham Annual Report 2021-2022

    Report -

    Healthwatch Lewisham Annual Report 2021-2022

  6. Welcome Care Home Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a virtual visit on January 2022 over Zoom due to COVID-19 restrictions. During our videocall, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  7. Penerley Lodge Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on October 2021 after lockdown restrictions have been lifted on 19 July. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  8. Westwood House Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  9. Jennifer's Lodge Enter & View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  10. Patient Experience Report - Quarter 1 (2022-23)

    Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 1 Report from 2022-2023. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.

  11. HWL Patient Experience Report Q2 2022/23

    Report -

    Patient Experience report Q2 2022/23 summarises residents' feedback on health and social care services.