1. New services to tackle abuse and neglect of older people

    News -

    Hourglass, formerly Action on Elder Abuse, the UK’s only charity focused on the abuse and neglect of older people have recently been commissioned by Mayor’s Office of Policing and Crime (MOPAC) to provide our services in South East London (Bexley, Greenwich, Lambeth, Lewisham, Southwark)

  2. Leah Lodge Enter & View Report

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in November 2022 to Leah Lodge, a residential care home in Blackheath. During our visit, we spoke with staff, family, and service users about their experiences.

  3. Pride Month: Rainbow Memory Cafe

    News -

    June is Pride month - a month dedicated to celebrating LGBTQ+ communities all around the world.

  4. Healthwatch Lewisham Annual Report 2022-2023

    Report -

    Healthwatch Lewisham Annual Report 2022-2023.

  5. Older Adults Physical Activity Timetable

    News -

    The Better Community Sport programme is delivered in partnership with Lewisham to provide physical activity & sport in the community; that is accessible for all.

  6. Singing and dancing for the over 60s

    News -

    Trinity Laban is providing music and dance activity for older people aged 60 and above in Lewisham.

  7. Stardust Award

    News -

    Share your experiences of great care Lewisham and Greenwich NHS Trust and nominate your healthcare heroes today!

  8. We're Hiring: Project Officer

    News -

    We are recruiting for a Project Officer. This is a community and office-based role, encompassing both face-to-face community engagement and outreach elements, alongside office-based aspects.

  9. We're Hiring: Patient Experience Officer

    News -

    We are recruiting for a new Patient Experience Officer to support the Borough of Lewisham 21 hours a week. Application deadline: 30th September 2024

  10. Park Lodge Care Home Enter and View

    Report -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in January 2024, to Fieldside Care Home, now knoen as Park View Care Home, in Catford. Operated by SS Care Centre Ltd., the home specializes in residential care for older people with dementia. It also provides specialist care for mental health conditions, and physical and sensory disabilities, or impairments.

  11. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  12. Lewisham health services during coronavirus (COVID-19)

    Advice and Information -

    Find out how health services are changing in response to coronavirus (COVID-19) and what that means for your care.

  13. Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals

    Report -

    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.

  14. Enter and view at university hospital lewisham

    Report -

    We carried out Enter and View visits at University Hospital Lewisham (UHL) to assess how the AIS has been implemented. We made two separate visits to the Accident & Emergency, Ear, Nose and Throat, Ophthalmology and Ambulatory Care departments at UHL.

  15. Personalised Care Plan

    Advice and Information -

    All London residents can now create a personalised care plan that works for them.

  16. Hospital discharge report

    Report -

    We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.

  17. Winning the best community health care

    Report -

    Over the past three months the Save Lewisham Hospital campaign and Healthwatch Lewisham, Carers Lewisham and others have collected over 100 stories gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

  18. Discharge report

    Report -

    Healthwatch Lewisham gathered information on local people’s experience of discharge through community engagement, surveys and Enter and View visits. Over 200 patients, service users and carers contributed to the findings.

  19. NHS University Lewisham Hospital Feedback Opportunity

    News -

    Have you been discharged from University Hospital Lewisham (UHL) in the past year?

  20. Get Your Child's Polio Vaccine

    News -

    As fears of Polio have returned to the UK, it is more important than ever to ensure that your child is protected.

  21. Waiting times for hospital outpatient services in south east London NHS hospitals

    Advice and Information -

    The local ICS developed a handy page where you can find out up-to-date waiting times for hospital outpatient services in south east London NHS hospitals.

  22. LAS Strategy

    Report -

    Survey results on response time for 999 service, staff attitude for 999 service, communication for services, wait times for 111 service, and public education for LAS services.

  23. The Experience of Outpatients

    Report -

    In 2022, Lewisham and Greenwich NHS Trust (LGT) commissioned Healthwatch Bexley, Healthwatch Greenwich and Healthwatch Lewisham to jointly deliver an extensive engagement programme over six weeks to understand the experience of patients when using LGT outpatient services with a particular focus on access and communication.

  24. Bowel Cancer Awareness Month

    Advice and Information -

    Do you #KnowTheHigh5 symptoms of bowel cancer?

  25. Tell us about your health and what is important to you right now

    News -

    If you live in Bexley, Bromley, Greenwich, Lambeth, Lewisham or Southwark NHS South East London would like to hear from you.

  26. Health services over the bank holiday weekend

    News -

    May Bank holiday and Industrial action – how to get the help you need

  27. Meeting the health needs of south east Londoners

    News -

    NHS South East London would like to invite you to join a webinar about the Joint Forward Plan (JFP).

  28. Patient Experience Report- Quarter 3

    Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 3 Report from 2022-2023. The report is a general overview of the work we have done for the Patient Experience programme, within the last three months and gives great insight into the health and social care needs of the people within our community.

  29. The NHS Assembly: NHS@75 - An invitation to have your say

    News -

    The NHS Assembly has launched a call for views about the NHS.

  30. Share your thoughts

    News -

    Have you visited hospitals or community services recently?

  31. ‘Your care, your choice: - a course for Black people and those that support them’

    News -

    This pilot course has been co-produced with Black people with lived experience, their carers/supporters, mental health staff, and researchers.

  32. Free BSL interepreted First Aid Awareness for deaf communities delivered by St John Ambulance

    News -

    St John Ambulance will be delivering free British Sign Language (BSL) Interpreted First Aid awareness demonstrations on how to apply bandages, perform CPR and use an Automated External Defibrillator (AED) as part of Lewisham Fire Station's Deaf Open Day.

  33. University Hospital Lewisham Patient Experience Event

    News -

    Share your patient story and help drive improvements in Lewisham Emergency Department

  34. BHF Data Science Centre: Have your say!

    News -

    Can you help develop a smartphone app to track heart health?

  35. Job Vacancy: Patient Safety Partner, Lewisham and Greenwich NHS Trust

    News -

    Lewisham & Greenwich NHS Trust (LGT) are looking for a Patient Safety Partner to help shape the future of patient safety.

  36. St Christopher’s 'What Matters Most' Campaign, 25/26 June

    News -

    St Christopher’s are running ‘What Matters Most’ an online fundraising campaign (a bit like Comic Relief’s Red Nose Day). It’s called What Matters Most because this is the first question their patients are asked when they come under their care.

  37. Lewisham Local’s Foraging, Food Growing and Cooking Activities Small Grants

    News -

    6 small grants of up to £325 to support foraging, food growing and/or cooking activities for groups that work with communities facing inequity.

  38. Free support with Form-filling and simple legal advice

    News -

    Need support with writing a formal letter? Struggling to complete a form? Looking for simple legal advice?

  39. Health services during strike action

    News -

    Junior Doctors are striking from Thursday 13 to Tuesday 18 July, and then Consultants are striking on Thursday 20 and Friday 21 July.

  40. Lewisham Foodbank

    News -

    Upcoming centre closures in July, August and September

  41. Lewisham Healthy Walks

    News -

    Lewisham Healthy Walks is a free programme of volunteer led walks that take place across the borough’s parks and greenspaces.

  42. Have your say! Shaping Lewisham to 2030

    News -

    Lewisham Council are launching Lewisham 2030 which will set out shared hopes and ambitions for the borough into the next decade

  43. Q4 Patient Experience Report 2022/23

    Report -

    We engaged with 640 Lewisham residents between January and March 2023 to understand what they felt worked well and what could be improved about their health and social care services.

    This is what they told us.

  44. Q1 Patient Experience Report 2023/24

    Report -

    From April to June 2023, Healthwatch Lewisham compiled over 1,000 reviews on patient experiences in GPs, hospitals, and other health services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability.

  45. Q2 Patient Experience Report - July - September 2023

    Report -

    From July – September 2023, Healthwatch Lewisham has compiled over 1,000 reviews of and conducted over 40 visits to local healthcare services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability

  46. Trans and Non-Binary Health in Lewisham

    Report -

    We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.

  47. Q4 Patient Experience Report

    Report -

    Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

    We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
    The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

    Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.