With all the changes to health and care services, it's not always clear where you should go to report an urgent issue, to make a complaint or for further information.
Research published in March 2022 by the Care Quality Commission (CQC) found that two thirds of unpaid carers view a lower standard of care during the COVID-19 crisis as unacceptable, even with the massive pressures that care services and carers are under.
Through our Patient Experience Programme, Healthwatch Lewisham was able to capture 1,177 patient reviews about local health and social care services between July – September 2021. Find out about what local residents told us about the health and care they receive by reading our report.
The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.
The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating.
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.