1. What should you expect from home care services?

    Advice and Information -

    Five things you should expect from home care, domiciliary care or help in the home.

  2. Lewisham health services during coronavirus (COVID-19)

    Advice and Information -

    Find out how health services are changing in response to coronavirus (COVID-19) and what that means for your care.

  3. Personalised Care Plan

    Advice and Information -

    All London residents can now create a personalised care plan that works for them.

  4. Hospital discharge report

    Report -

    We carried out a research project to assess patients’ and carers’ experiences of being discharged from hospital. We made three separate visits to the discharge lounge at University Hospital Lewisham (UHL) where we spoke with staff, patients, carers and family members.

  5. NHS University Lewisham Hospital Feedback Opportunity

    News -

    Have you been discharged from University Hospital Lewisham (UHL) in the past year?

  6. Get Your Child's Polio Vaccine

    News -

    As fears of Polio have returned to the UK, it is more important than ever to ensure that your child is protected.

  7. Waiting times for hospital outpatient services in south east London NHS hospitals

    Advice and Information -

    The local ICS developed a handy page where you can find out up-to-date waiting times for hospital outpatient services in south east London NHS hospitals.

  8. 2014 - 2015 Annual Report

    Report -

    In the 2014 - 2015 report, we share our work to understand people's experiences and improve key areas of focus based on feedback from community members.

  9. 2016 - 2017 Annual Report

    Report -

    In this report, we talk about the impact of our new Lewisham NHS Independent Advocacy Service and introduce our new digital Feedback Centre, coming 1 April 2017.

  10. The Care Act 2014

    Advice and Information -

    The Care Act 2014 is a law that came into action in April 2015 that sets out how people’s care and support is approached by councils.

  11. Intelligence report October to December 2017

    Report -

    In our latest intelligence report we found that patient experience of the University Hospital Lewisham (UHL) continues to be mixed. Whilst access to GP appointments remains an issue across the borough.

  12. Intelligence report July to September 2017

    Report -

    Read what people told us about services in the last three months.

  13. Intelligence report January to June 2017

    Report -

    Our latest intelligence report covered Lewisham residents experiences of local health and care services. Including the views of teenagers on healthy relationships and their use of sexual health services in the borough. We also heard the experiences about the discharge lounge in University Hospital Lewisham.

  14. Healthwatch Lewisham Quarter 4 Report

    Report -

    Healthwatch Lewisham is proud to be presenting the Quarter 4 Report. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.

  15. GP Referrals Focus

    Advice and Information -

    ‘Because We All Care’ encourages more people to feedback on their care. The next phase of our joint campaign with CQC is planned to start at the end of August. The phase will target people with long term conditions, and we will be taking a specific look at the barriers people face to getting specialist support via their GPs.

    Organisations such as ours are aware this has been going on for way too long.