1. What should you expect when it comes to care for your teeth?

    -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. Welcome Care Home Enter & View

    -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a virtual visit on January 2022 over Zoom due to COVID-19 restrictions. During our videocall, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  3. Penerley Lodge Enter & View

    -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on October 2021 after lockdown restrictions have been lifted on 19 July. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  4. Westwood House Enter & View

    -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff, family, and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  5. Jennifer's Lodge Enter & View

    -

    Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out an in-person visit on March 2022 which followed accordingly to government guidance in February 2022 to return to face-to-face engagements. During our visit, we spoke with staff and service users about their experiences and response to living conditions as well as COVID-19 precautions.

  6. What should you expect from home care services?

    -

    Five things you should expect from home care, domiciliary care or help in the home.

  7. The Accessible Information Standard - What you can expect from services

    -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.