1. Enter and view at Penerley Lodge

    Report -

    We visited Penerley Lodge to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit.

  2. Enter and view at Swallows care home

    Report -

    We carried out a virtual Enter & View visit to the Swallows Care Home in January 2021. During our visit, we spoke with staff and family members about what life has been like in the care home for residents during the COVID-19 pandemic. Find out what they said by downloading our full report.

  3. District nursing review

    Report -

    This report presents the findings of a review of service user feedback about the district nursing system in Lewisham. The purpose of the report is to assess the data collected about patients’ and carers’ experiences of the district nursing system.

  4. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  5. Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals

    Report -

    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.

  6. Winning the best community health care

    Report -

    Over the past three months the Save Lewisham Hospital campaign and Healthwatch Lewisham, Carers Lewisham and others have collected over 100 stories gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.

  7. Discharge report

    Report -

    Healthwatch Lewisham gathered information on local people’s experience of discharge through community engagement, surveys and Enter and View visits. Over 200 patients, service users and carers contributed to the findings.