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The aim of the research was to obtain the views and (LTP) experiences of Lewisham residents to support the local implementation of the NHS Long Term Plan. We carried out local engagement and enabled people including seldom heard communities to have their say in how the NHS can better take care of them and how the care they received can be improved.Report -
Our report breaks down Lewisham residents' experiences of health and social care services. Find out what the key issues are by reading our report.Report -
Through our Lewisham Independent Health Complaints Advocacy Service, we were pleased to find several local examples of good practice in the provision of the complaints information. However, the quality of the website content was inconsistent so we embarked on a project to assess the existence and standard of information on practice websites.Report -
We visited Fieldside care home to talk to staff and residents about the care on offer at the home. This report details our findings and recommendations for improvements.Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.Report -
This year saw us tackle issues such as men and young people's mental health, complaints information and access to services.Report -
Our latest intelligence report highlights the experiences of Lewisham residents between February and July. Find out about the views of older residents, young adults living with cancer from BME communities and much much more.Report -
The six Healthwatch in south east London engaged with residents to ensure their voices will help shape the local implementation of the NHS Long Term Plan. The public were asked to give their views on improving local services; share their ideas on how people can live healthier lives and what improvements they think could be made to help people access services quickly.Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services.Report -
In December 2019, we carried out three Enter and View visits at the Oakview Family Practice as we regularly receive feedback that patients in Lewisham face difficulties accessing GP appointments.Report -
We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.Report -
Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.Report -
Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.Report -
We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.