1. The Accessible Information Standard - What you can expect from services

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    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  2. GP patient audit information

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    We carried out an audit of local GP out of hours information for patients. A summary of the findings can be found by clicking here.

  3. Accessible information standard enter and view at GP surgeries

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    As part of our AIS project, we engaged with 12 GP surgeries in the borough, to understand how they have complied with AIS. We chose to focus on these selected GPs as they had a high number of patients with sensory and learning disabilities.

  4. Accessible information standard report

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    We embarked on a project which built on our previous work, to see whether patient experience has improved following the introduction of AIS. We also assessed local implementation of the Standard.