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This report presents the findings of service user feedback collated from engagement sessions carried out at the Kaleidoscope Children’s Centre in Lewisham.Report -
Between April and October 2014, Healthwatch Lewisham has engaged with a variety of service users, carers, community and voluntary sector groups and staff, as well as the local residents in Lewisham to listen to their experiences of enablement and integrated care.Report -
On Monday 15 December, Healthwatch Lewisham held its 2nd annual event. Over 110 people attended including over 35 representatives from organisations and community groups, a reflection of the powerful voice Healthwatch Lewisham provides for service users of health and social care locally.Report -
In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.Report -
As another quarter comes to an end, we reflect on how things have progressed over these months.Report -
Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.
Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.