1. Digital Exclusion infographic report - December 2021

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    Get the findings from our Digital Exclusion report December 2021 in an easy-to read infographic.

  2. Digital Exclusion full report - December 2021

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    For this research project, we engaged with people who are more likely to be digitally excluded to gain a better understanding of how this might impact their experience with health and care services.

  3. Accessing complaints information in Lewisham

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    Through our Lewisham Independent Health Complaints Advocacy Service, we were pleased to find several local examples of good practice in the provision of the complaints information. However, the quality of the website content was inconsistent so we embarked on a project to assess the existence and standard of information on practice websites.

  4. Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals

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    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.