1. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  2. Emotional wellbeing of children and young people report

    Report -

    Between January and March 2021, our Youth Board engaged with young people to understand their emotional wellbeing needs and how they would prefer to access support.

  3. We're Hiring: Patient Experience Officer

    News -

    We are recruiting for a new Patient Experience Officer to support the Borough of Lewisham 21 hours a week. Application deadline: 30th September 2024

  4. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  5. Brownhill Lodge: Enter and View Report

    Report -

    In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.

  6. Annual Report 2024/2024

    Report -

    Our Annual Report goes over what has happened throughout the year and what we have been up to at Healthwatch Lewisham.

  7. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  8. Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals

    Report -

    This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.

  9. Trans and Non-Binary Health in Lewisham

    Report -

    We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.

  10. Q4 Patient Experience Report

    Report -

    Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

    We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
    The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

    Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.