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News and reports

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Patient experience spotlight: Pharmacies

This report focuses on residents' experiences of pharmacies in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between October and December 2020.
1 January 2021
Report
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Enter and view at Swallows care home

We carried out a virtual Enter & View visit to the Swallows Care Home in January 2021. During our visit, we spoke with staff and family members about what life has been like in the care home for residents during the COVID-19 pandemic. Find out what they said by downloading our full report.
1 January 2021
Report

Patient experience report - quarter two

We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.
1 October 2020
Report
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The impact of COVID-19 on Lewisham residents

We developed a survey which saw over 1,000 people in June and July share their experiences about access to health and care services, their mental health and how easy it was to get information to stay safe and informed during the pandemic.
1 September 2020
Report
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GP Extended access service enter and view

Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.
1 August 2020
Report
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Snapshot study: Experiences of Black, Asian and minority ethnic communities during COVID-19

We held Feedback Forums aiming to understand the experiences of Black, Asian and Minority Ethnic communities in Lewisham during COVID-19. Carried out in June and July 2020, the four engagement sessions focused on a number of themes including access, communication and impact on mental health and emotional wellbeing
1 August 2020
Report
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Patient experience report - quarter one

At the beginning of April, following the Government's guidance regarding COVID-19, We adapted the way we engaged with residents to include collecting online reviews, virtual Feedback Forums, phone calls with Lewisham residents and directly through our Digital Feedback Centre.
1 July 2020
Report

2019 - 2020 Annual Report

Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.
30 June 2020
Report
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Intelligence report Aug 2019 to Feb 2020

We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.
28 February 2020
Report
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Reading for wellbeing

Last year, residents told us that under the NHS Long Term Plan they would like better access to trustworthy information about health and wellbeing issues. Find out what we learnt when we mystery shopped local libraries.
1 February 2020
Report
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Oakview family practice enter and view

In December 2019, we carried out three Enter and View visits at the Oakview Family Practice as we regularly receive feedback that patients in Lewisham face difficulties accessing GP appointments.
5 January 2020
Report
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Looking after your mental health

we teamed up with our Healthwatch colleagues in Bexley and Greenwich to be part of the first ever joint Bexley, Greenwich and Lewisham Learning Disability Big Health Day. Read our report to find out what people think of mental health services.
1 October 2019
Report

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