News and reports

In 2024-25, Healthwatch Lewisham continued championing the voice of local residents- ensuring your experiences drive real improvements in health and social care services. Despite internal transitions, including staff changes, we have published 10 impactful reports, held 276 engagement activities, and gathered insights from over 3,500 people.

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in October 2024, to M Power Care Home, in Catford. During our visit, we spoke with staff, family, and service users about their experiences.

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in September 2024, to Alexander Care Home in Ladywell. Operated by HC-One Ltd., the home specialises in residential care for older people with dementia. It also provides specialist care for long-term health conditions, including diabetes and heart disease.

Each quarter, we publish the experiences of patients that we have accumulated. This helps us to see trends in care compared to previous months.
During this quarter, we spoke to about 550 residents in our borough at Hospitals, GP services, pharmacies, healthcare facilities and community settings.

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
In this quarter, we spoke to over 800 people in our borough at Hospitals, GP services, pharmacies, and more.

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
In this quarter, we spoke to about 1,000 people in our borough at Hospitals, GP services, pharmacies, and more.

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in January 2024, to Fieldside Care Home, now known as Park View Care Home, in Catford. Operated by SS Care Centre Ltd., the home specializes in residential care for older people with dementia. It also provides specialist care for mental health conditions, and physical and sensory disabilities, or impairments.

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.

Our Annual Report goes over what has happened throughout the year and what we have been up to at Healthwatch Lewisham.

As another quarter comes to an end, we reflect on how things have progressed over these months.

We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.

In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.