From the data collected it was evident that the focus group participants were generally happy with the NHS. This relates to experiences that were shared by the group as well as experiences expressed individually.
By far the most comments received were about waiting times at GP services. This was closely followed by lack of clarity around waiting times for referrals coupled with long waiting times which made the participants worry as they were unsure if their referral had been lost or whether there were simply long waiting delays.
A third issue that was expressed by this community as significant was poor quality medicine and replacement medicines offered by pharmacists.