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News and reports

HWL Patient Experience Report Q3
HWL Patient Experience Report Q3 summarising patient experience gathered that quarter.
14 June 2022
Report
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Healthwatch Lewisham Quarter 4 Report
Healthwatch Lewisham is proud to be presenting the Quarter 4 Report. The report details the work we have done for the patient experience programme. This report is informative and gives great insight into the health and social care needs of the people within our community.
10 June 2022
Report
Three women sitting in front of a banner "Tell us what you think"
Q2 Patient Experience Report 2021/22
Through our Patient Experience Programme, Healthwatch Lewisham was able to capture 1,177 patient reviews about local health and social care services between July – September 2021. Find out about what local residents told us about the health and care they receive by reading our report.
23 February 2022
Report
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Healthwatch Lewisham GP Access Report Summary
The Covid-19 pandemic has changed the way people access their GP with the further development of remote triage and booking systems. Service delivery in primary care continues to undergo changes and Healthwatch Lewisham wanted to understand what residents’ experiences have been like of since the national lockdown restrictions were lifted on 19 July 2021.
17 January 2022
Report
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Enter and view at Penerley Lodge
We visited Penerley Lodge to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit.
1 October 2021
Report
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Digital Exclusion full report - December 2021
For this research project, we engaged with people who are more likely to be digitally excluded to gain a better understanding of how this might impact their experience with health and care services.
1 August 2021
Report
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Digital Exclusion infographic report - December 2021
Get the findings from our Digital Exclusion report December 2021 in an easy-to read infographic.
1 August 2021
Report
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2020 - 2021 Annual Report
The impact of COVID-19 and subsequent changes to health and care services means that representing the voice of local people is more important than ever.
30 June 2021
Report
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Emotional wellbeing of children and young people report
Between January and March 2021, our Youth Board engaged with young people to understand their emotional wellbeing needs and how they would prefer to access support.
1 June 2021
Report
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COVID-19 vaccination survey initial findings
The NHS is delivered the largest vaccination programme in its history with COVID-19 vaccines, which are being offered across the country to those most at risk of the virus. We carried out a research project to collect the experiences of Lewisham residents so local services can understand what is working and what can be improved with this programme.
1 April 2021
Report
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Patient experience spotlight: Black, Asian and minority ethnic experiences of hospitals
This report focuses on Black, Asian and Ethnic Minority experiences of hospitals in the London Boroughs of Bromley, Ealing, Hammersmith and Fulham, Hounslow, Lewisham and Waltham Forest between April 2020 and March 2021.
1 April 2021
Report
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Quarter four patient experience report
During the third COVID-19 lockdown, we heard from 1,141 people about their experiences with health and social care. Find out what they told us about local GPs, hospital, dentists and vaccination hubs by downloading our full report.
31 March 2021
Report

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