1. Report -

    Healthwatch Lewisham gathered information on local people’s experience of discharge through community engagement, surveys and Enter and View visits. Over 200 patients, service users and carers contributed to the findings.
  2. Report -

    This report presents the findings of a review of service user feedback about the district nursing system in Lewisham. The purpose of the report is to assess the data collected about patients’ and carers’ experiences of the district nursing system.
  3. Report -

    In our first annual report, we talk about the privilege and challenge it has been to kickstart Healthwatch Lewisham and what we've achieved thus far.
  4. Report -

    This report presents the findings of service user feedback collated from engagement sessions carried out at the Kaleidoscope Children’s Centre in Lewisham.
  5. Report -

    Over the past three months the Save Lewisham Hospital campaign and Healthwatch Lewisham, Carers Lewisham and others have collected over 100 stories gathered from users, clinicians and managers to find out from people’s personal experience what are the key features, the magic ingredients that make good community healthcare so valuable.
  6. Report -

    Between April and October 2014, Healthwatch Lewisham has engaged with a variety of service users, carers, community and voluntary sector groups and staff, as well as the local residents in Lewisham to listen to their experiences of enablement and integrated care.
  7. Report -

    On Monday 15 December, Healthwatch Lewisham held its 2nd annual event. Over 110 people attended including over 35 representatives from organisations and community groups, a reflection of the powerful voice Healthwatch Lewisham provides for service users of health and social care locally.
  8. Report -

    In December 2019, we carried out three Enter and View visits at the Oakview Family Practice as we regularly receive feedback that patients in Lewisham face difficulties accessing GP appointments.
  9. Report -

    Last year, residents told us that under the NHS Long Term Plan they would like better access to trustworthy information about health and wellbeing issues. Find out what we learnt when we mystery shopped local libraries.
  10. Report -

    We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.
  11. Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.
  12. Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.
  13. Report -

    Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.
  14. Report -

    At the beginning of April, following the Government's guidance regarding COVID-19, We adapted the way we engaged with residents to include collecting online reviews, virtual Feedback Forums, phone calls with Lewisham residents and directly through our Digital Feedback Centre.
  15. Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.
  16. Report -

    We held Feedback Forums aiming to understand the experiences of Black, Asian and Minority Ethnic communities in Lewisham during COVID-19. Carried out in June and July 2020, the four engagement sessions focused on a number of themes including access, communication and impact on mental health and emotional wellbeing
  17. Report -

    Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.
  18. Report -

    We developed a survey which saw over 1,000 people in June and July share their experiences about access to health and care services, their mental health and how easy it was to get information to stay safe and informed during the pandemic.
  19. Report -

    We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.
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