1. 2019 - 2020 Annual Report

    Report -

    Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months.

  2. Patient experience report - quarter two

    Report -

    We heard the experiences of over 900 residents during July- September. Find out what they told us about local health and care services.

  3. The impact of COVID-19 on Lewisham residents

    Report -

    We developed a survey which saw over 1,000 people in June and July share their experiences about access to health and care services, their mental health and how easy it was to get information to stay safe and informed during the pandemic.

  4. Snapshot study: Experiences of Black, Asian and minority ethnic communities during COVID-19

    Report -

    We held Feedback Forums aiming to understand the experiences of Black, Asian and Minority Ethnic communities in Lewisham during COVID-19. Carried out in June and July 2020, the four engagement sessions focused on a number of themes including access, communication and impact on mental health and emotional wellbeing

  5. Patient experience report - quarter one

    Report -

    At the beginning of April, following the Government's guidance regarding COVID-19, We adapted the way we engaged with residents to include collecting online reviews, virtual Feedback Forums, phone calls with Lewisham residents and directly through our Digital Feedback Centre.

  6. Oakview family practice enter and view

    Report -

    In December 2019, we carried out three Enter and View visits at the Oakview Family Practice as we regularly receive feedback that patients in Lewisham face difficulties accessing GP appointments.

  7. Reading for wellbeing

    Report -

    Last year, residents told us that under the NHS Long Term Plan they would like better access to trustworthy information about health and wellbeing issues. Find out what we learnt when we mystery shopped local libraries.

  8. GP Extended access service enter and view

    Report -

    Residents regularly tell us that GP appointments are difficult to access. In 2019, we carried out three visits to the GP Extended Access (GPEA) Service, which has been created to make more appointments available in Lewisham. The Enter and View visits gave us the chance to understand patients’ experiences of the service provided by One Health Lewisham and whether it was helping to improve access for residents.

  9. Intelligence report Aug 2019 to Feb 2020

    Report -

    We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen.